환자유치를 위한 특화서비스에 대한 연구
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 이용웅 | - |
dc.contributor.author | 정영식 | - |
dc.contributor.author | 김윤지 | - |
dc.contributor.author | 백은혜 | - |
dc.contributor.author | 이현실 | - |
dc.date.accessioned | 2021-09-08T08:56:56Z | - |
dc.date.available | 2021-09-08T08:56:56Z | - |
dc.date.created | 2021-06-17 | - |
dc.date.issued | 2010 | - |
dc.identifier.issn | 1975-4701 | - |
dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/118220 | - |
dc.description.abstract | Background: Competition among hospitals has intensified, because hospitals and beds are oversupplying and the global medical market has opened in Korea. Method: we developed questionnaires of the patient’s satisfaction about 20 items. We surveyed 297 out-patients and 302 in-patients. We analyzed the descriptive statistics and regression by SPSS(Version 17) and Excel. Results: The relations with the patient’s loyalty and the specialized hospital service are 1) Recommend to other person: FHR use and the assistant for follow-up treatment were related positively for out-patient and PHR and FHR use were related positively for out-patient. 2) Revisiting: PHR use and the need of an assistant for follow-up patients were related for them and the PayTV were negatively related. Conclusion: FHR, PHR and assistant system for follow-up patient's condition were very useful factors to increase patient's loyalty. | - |
dc.language | English | - |
dc.language.iso | en | - |
dc.publisher | 한국산학기술학회 | - |
dc.title | 환자유치를 위한 특화서비스에 대한 연구 | - |
dc.title.alternative | What kind of specialized services attract patients? | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 이현실 | - |
dc.identifier.bibliographicCitation | 한국산학기술학회논문지, v.11, no.12, pp.4954 - 4961 | - |
dc.relation.isPartOf | 한국산학기술학회논문지 | - |
dc.citation.title | 한국산학기술학회논문지 | - |
dc.citation.volume | 11 | - |
dc.citation.number | 12 | - |
dc.citation.startPage | 4954 | - |
dc.citation.endPage | 4961 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART001511947 | - |
dc.description.journalClass | 2 | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | Specialized hospital service | - |
dc.subject.keywordAuthor | Hospital loyalty | - |
dc.subject.keywordAuthor | CRM | - |
dc.subject.keywordAuthor | PRM | - |
dc.subject.keywordAuthor | PHR | - |
dc.subject.keywordAuthor | FHR | - |
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