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대학 기숙사의 서비스품질 측정 및 중요도-성과분석
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| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | 류문찬 | - |
| dc.date.accessioned | 2021-09-08T23:52:25Z | - |
| dc.date.available | 2021-09-08T23:52:25Z | - |
| dc.date.created | 2021-06-17 | - |
| dc.date.issued | 2009 | - |
| dc.identifier.issn | 1229-1889 | - |
| dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/121723 | - |
| dc.description.abstract | A measure for service quality of university dormitory is developed to gain a better understanding of the quality issues that impact on students‘ experiences and to improve service quality. Literature survey, thorough discussion with staff members and a pilot test are utilized to elicit attributes of service quality. Factor analysis is used to group the service quality attributes into dimensions. The resulting measure is consisted of 6 dimensions; competence, attitude, facility, amenity, security and discipline. Importance-performance analysis is utilized to verify which factors to be focused on with high priority to improve dormitory service. | - |
| dc.language | Korean | - |
| dc.language.iso | ko | - |
| dc.publisher | 한국품질경영학회 | - |
| dc.title | 대학 기숙사의 서비스품질 측정 및 중요도-성과분석 | - |
| dc.title.alternative | A Measure for Service Quality of University Dormitory and Importance-Performance Analysis | - |
| dc.type | Article | - |
| dc.contributor.affiliatedAuthor | 류문찬 | - |
| dc.identifier.bibliographicCitation | 품질경영학회지, v.37, no.1, pp.56 - 68 | - |
| dc.relation.isPartOf | 품질경영학회지 | - |
| dc.citation.title | 품질경영학회지 | - |
| dc.citation.volume | 37 | - |
| dc.citation.number | 1 | - |
| dc.citation.startPage | 56 | - |
| dc.citation.endPage | 68 | - |
| dc.type.rims | ART | - |
| dc.identifier.kciid | ART001329484 | - |
| dc.description.journalClass | 2 | - |
| dc.description.journalRegisteredClass | kci | - |
| dc.subject.keywordAuthor | service quality | - |
| dc.subject.keywordAuthor | dormitory | - |
| dc.subject.keywordAuthor | importance-performance analysis | - |
| dc.subject.keywordAuthor | quality improvement | - |
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