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Global Business in Division of Convergence Business
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Perceived power imbalance and customer dissatisfaction
Lee, J.
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Issue Date
2010
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Service Industries Journal, v.30, no.7, pp.1113 - 1137
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Lee, Jung ki
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Critical incident technique
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Customer dissatisfaction
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marketing
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perception
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power relations
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service sector
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Services marketing
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2010
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Service Industries Journal
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