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Service Desk 의 서비스 품질이 조직의 업무 효율성 증대에 미치는 영향에 관한 연구
김동철; 김광용; 임성택
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2009
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한국IT서비스학회지, v.8, no.4, pp 17 - 40
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Rim, Seong taek
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