Gratitude as a Mediator between Healthcare Service Quality and Engagement Behavior
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 이정기 | - |
dc.contributor.author | 박성렬 | - |
dc.date.accessioned | 2021-08-31T18:24:46Z | - |
dc.date.available | 2021-08-31T18:24:46Z | - |
dc.date.created | 2021-06-17 | - |
dc.date.issued | 2020 | - |
dc.identifier.issn | 1229-859X | - |
dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/60240 | - |
dc.description.abstract | This study explores a mechanism whereby medical service users’ engagement behavior is established. The study proposes and empirically investigates medical service customers’ gratitude as a promising factor that prompts their engagement behavior for their service providers. The study presents a research model that addresses both direct effects and indirect effects among the quality of medical service, healthcare service customers’ gratitude, and their engagement behavior. Data collection was carried out by a professional research firm in South Korea. The findings of the study present a unique insight into the understanding of healthcare service users’ post-purchase behavior and underscore the significant role of the sense of gratitude in establishing their engagement behavior. Implications for practitioners and researchers are discussed. | - |
dc.language | English | - |
dc.language.iso | en | - |
dc.publisher | 한국고객만족경영학회 | - |
dc.title | Gratitude as a Mediator between Healthcare Service Quality and Engagement Behavior | - |
dc.title.alternative | Gratitude as a Mediator between Healthcare Service Quality and Engagement Behavior | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 이정기 | - |
dc.identifier.doi | 10.34183/KCSMA.22.2.5 | - |
dc.identifier.bibliographicCitation | 고객만족경영연구, v.22, no.2, pp.85 - 104 | - |
dc.relation.isPartOf | 고객만족경영연구 | - |
dc.citation.title | 고객만족경영연구 | - |
dc.citation.volume | 22 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 85 | - |
dc.citation.endPage | 104 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002611629 | - |
dc.description.journalClass | 2 | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | service quality | - |
dc.subject.keywordAuthor | gratitude | - |
dc.subject.keywordAuthor | engagement behavior | - |
dc.subject.keywordAuthor | healthcare service | - |
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