A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults
DC Field | Value | Language |
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dc.contributor.author | Choi, Suk Bong | - |
dc.contributor.author | Kim, Jin Min | - |
dc.date.accessioned | 2021-09-02T10:32:45Z | - |
dc.date.available | 2021-09-02T10:32:45Z | - |
dc.date.created | 2021-06-19 | - |
dc.date.issued | 2018-06 | - |
dc.identifier.issn | 1862-8516 | - |
dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/74997 | - |
dc.description.abstract | Past research has revealed that the social commerce market has become both a new opportunity and a threat for companies. However, these studies analyzed the correlation for just one business model and provided inconclusive suggestions. We contribute to fill this gap in the electronic service quality literature by comparing two distinct electronic commerce models: the online open market and social commerce. Using the Kano model and analytic hierarchy process analysis, we empirically investigate 397 young adults in Korea who have experience in using both the online open market and social commerce. The results indicate that (1) the classification and priorities of the two kinds of e-commerce differ and (2) it is worthwhile to consider addressing specific strategies for different business models in order to improve the service quality of the electronic commerce market. We also discuss the main contributions of our research and the implications for managers in terms of improving electronic service quality. | - |
dc.language | English | - |
dc.language.iso | en | - |
dc.publisher | SPRINGER HEIDELBERG | - |
dc.subject | WORD-OF-MOUTH | - |
dc.subject | MULTIPLE-ITEM SCALE | - |
dc.subject | PERCEIVED VALUE | - |
dc.subject | INFORMATION | - |
dc.subject | PERCEPTIONS | - |
dc.subject | DIMENSIONS | - |
dc.subject | ATTRIBUTES | - |
dc.subject | PRODUCT | - |
dc.subject | LOYALTY | - |
dc.subject | TRUST | - |
dc.title | A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Choi, Suk Bong | - |
dc.contributor.affiliatedAuthor | Kim, Jin Min | - |
dc.identifier.doi | 10.1007/s11628-017-0352-7 | - |
dc.identifier.scopusid | 2-s2.0-85037644059 | - |
dc.identifier.wosid | 000430659300008 | - |
dc.identifier.bibliographicCitation | SERVICE BUSINESS, v.12, no.2, pp.403 - 433 | - |
dc.relation.isPartOf | SERVICE BUSINESS | - |
dc.citation.title | SERVICE BUSINESS | - |
dc.citation.volume | 12 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 403 | - |
dc.citation.endPage | 433 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.journalRegisteredClass | ssci | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Business & Economics | - |
dc.relation.journalWebOfScienceCategory | Business | - |
dc.relation.journalWebOfScienceCategory | Management | - |
dc.subject.keywordPlus | WORD-OF-MOUTH | - |
dc.subject.keywordPlus | MULTIPLE-ITEM SCALE | - |
dc.subject.keywordPlus | PERCEIVED VALUE | - |
dc.subject.keywordPlus | INFORMATION | - |
dc.subject.keywordPlus | PERCEPTIONS | - |
dc.subject.keywordPlus | DIMENSIONS | - |
dc.subject.keywordPlus | ATTRIBUTES | - |
dc.subject.keywordPlus | PRODUCT | - |
dc.subject.keywordPlus | LOYALTY | - |
dc.subject.keywordPlus | TRUST | - |
dc.subject.keywordAuthor | Online open market | - |
dc.subject.keywordAuthor | Social commerce | - |
dc.subject.keywordAuthor | Service quality | - |
dc.subject.keywordAuthor | Kano model | - |
dc.subject.keywordAuthor | Analytic hierarchy process | - |
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