서비스 혁신이 성과에 미치는 영향 :혁신그룹과 일반그룹의 비교를 중심으로
DC Field | Value | Language |
---|---|---|
dc.contributor.author | 김효정 | - |
dc.contributor.author | 박광태 | - |
dc.date.accessioned | 2021-09-03T12:02:19Z | - |
dc.date.available | 2021-09-03T12:02:19Z | - |
dc.date.created | 2021-06-17 | - |
dc.date.issued | 2017 | - |
dc.identifier.issn | 1225-1119 | - |
dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/85262 | - |
dc.description.abstract | We investigate the effect of service innovation on the performance of call centers. We also investigate whether there exists a significant difference between the group with service innovation and that without service innovation. We finally investigate the effect of supporting variables for the organization, such as task clarity, self-monitoring, and group activities, on its performance. We demonstrate that service innovation has a statistically significant positive effect on the organization’s performance. Self-monitoring is perceived to be more important and small-scale group activities are perceived to be less utilized in the group with service innovation. Meanwhile, task clarity, self-monitoring and small scale group activities have a statistically significant positive effect on the performance of the group with service innovation. | - |
dc.language | Korean | - |
dc.language.iso | ko | - |
dc.publisher | 한국경영과학회 | - |
dc.title | 서비스 혁신이 성과에 미치는 영향 :혁신그룹과 일반그룹의 비교를 중심으로 | - |
dc.title.alternative | Effect of Service Innovation on the Performance of Call Centers | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | 박광태 | - |
dc.identifier.doi | 10.7737/JKORMS.2017.42.4.067 | - |
dc.identifier.bibliographicCitation | 한국경영과학회지, v.42, no.4, pp.67 - 76 | - |
dc.relation.isPartOf | 한국경영과학회지 | - |
dc.citation.title | 한국경영과학회지 | - |
dc.citation.volume | 42 | - |
dc.citation.number | 4 | - |
dc.citation.startPage | 67 | - |
dc.citation.endPage | 76 | - |
dc.type.rims | ART | - |
dc.identifier.kciid | ART002287965 | - |
dc.description.journalClass | 2 | - |
dc.description.journalRegisteredClass | kci | - |
dc.subject.keywordAuthor | Service Innovation | - |
dc.subject.keywordAuthor | Call Center | - |
dc.subject.keywordAuthor | Service Productivity | - |
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