일 병원 간호사의 감정노동, 직무스트레스, 대처유형이 조직몰입에 미치는 영향

Abstract

This study was designed to suggest a path model that anticipates the effect of emotional labor, job stress and way of coping on the organizational commitment of nurses in a general hospital. For this purpose, the participants were 400 nurses working for a university hospital located in Seoul. The data were collected with self-administered questionnaires from August 8 through August 16, 2011 and analyzed using the SAS 9.2 and AMOS 5.0 programs. The results of this study can be summarized as followed; The hypothetical model was a saturated model in which the degree of freedom was zero. As a result, path of emotional labor to stress coping types was removed. The fitness index of the modified path model suggests that the modified path model fit the actual data well in overall terms. The results of the path analysis indicated that the variable which directly affected the nurses’ organizational commitment were emotional labor and stress coping types, indirectly were job stress. It was found that emotional labor and job stress had a negative effect on organizational commitment. Job stress had a positive effect on way of coping, way of coping had a positive effect on organizational commitment. To sum it up, for enhancing the nurses’ organizational commitment, it is necessary to the development of positive coping strategies that used when emotional labor level was increased. Also, a continuous education and the program development were need in order that nurses used positive way of coping when job stress level was increased. (Korean J Str Res 2015;23:39∼48)