호텔 내 상사의 변혁적 리더십과 직원의 급여만족도 및 고객지향성 간의 인과관계 분석

초록

The purpose of this study is to analyze the causal relationship among team leaders’ transformational leadership, pay satisfaction and customer orientation of team members in hotel organizations. A covariance structural analysis was conducted to verify causal relations among research variables. The goodness of fit of this causal model can be summarized as followings. χ2=66.828(df=41, p<.01),CFI=.987, TLI=.983, NFI=.968, RFI=.957, RMSEA=.053. Thus, this model was considered acceptable. The findings of this study were as follows: First, there was significant correlations among team leaders’ transformational leadership, pay satisfaction and customer orientation of team members. Secondly, fit of research model used in this study was confirmed acceptable. Thirdly, team leaders’ transformational leadership affected directly team members’ customer orientation and had an indirect influence on customer orientation of team members via team members’ pay satisfaction as well.

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