Analysis of job stress's impact on job performance and turnover of cybersecurity professionals

초록

This study examines the causal relationships of how cybersecurity professional's work attitudes, such as job stress and job satisfaction, affect their outcomes, such as job performance and turnover intention, key positive and negative indicators for organizational effectiveness. 157 cybersecurity professionals from diverse industries, especially from the IT industry, participated in responding to the survey questionnaire. Missing values in 7 responses made excluded from the analysis. Results of structural equation modeling show that job stress has a direct positive effect on turnover intention. Job satisfaction has direct positive and negative effects on job performance and turnover intention respectively. Job satisfaction acts as a mediating variable between job stress and turnover intention. Senior management must understand and properly manage cybersecurity professional's job stress, one of the key precursors to turnover intention, and make efforts to raise job satisfaction for higher job performance and lower turnover intention. © 2020 ISSN 1881-803X.

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