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The Effects of Service Failures on Firms' Performance: A Panal Data Analysis of the Americal Airline Industry
The Effects of Service Failures on Firms' Performance: A Panal Data Analysis of the Americal Airline Industry
- 제목
- The Effects of Service Failures on Firms' Performance: A Panal Data Analysis of the Americal Airline Industry
- 제목 (타언어)
- The Effects of Service Failures on Firms' Performance: A Panal Data Analysis of the Americal Airline Industry
- 저자
- Hojung Shin
- 발행일
- 2010-05-09
- 학회명
- Production and Operations Management Society Annual Conference 2010
- 개최지
- Vancouver, Canada
- 개최국가
- 캐나다
- 학회 개최일
- 2010-05-07 ~ 2010-05-10