Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Collins, Brian K. | - |
dc.contributor.author | Kim, Hyun Joon | - |
dc.date.accessioned | 2021-09-09T01:12:46Z | - |
dc.date.available | 2021-09-09T01:12:46Z | - |
dc.date.created | 2021-06-10 | - |
dc.date.issued | 2009 | - |
dc.identifier.issn | 0954-0962 | - |
dc.identifier.uri | https://scholar.korea.ac.kr/handle/2021.sw.korea/122159 | - |
dc.description.abstract | Treating citizens like customers is a common prescription for public managers, but citizens differ from customerscitizens engage in equitable social exchange that balances individual preferences and assessments with willingness-to-pay for public amenities. This article examines whether citizen satisfaction with the quality and quantity of public amenities drives a citizen's willingness-to-pay for more public provision. Analysing data from a Texas municipality's satisfaction survey, the authors found that a decrease in satisfaction with the quantity of public amenities is associated with an increase in willingness-to-pay, but quality assessments show no relationship. Such behaviour highlights differences between customers and public sector consumers, but also suggests that a rational public is willing to contribute to the resolution of public supply problems. | - |
dc.language | English | - |
dc.language.iso | en | - |
dc.publisher | ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD | - |
dc.subject | TO-PAY | - |
dc.subject | SATISFACTION | - |
dc.subject | PERFORMANCE | - |
dc.subject | MODEL | - |
dc.subject | CUSTOMER | - |
dc.title | Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange | - |
dc.type | Article | - |
dc.contributor.affiliatedAuthor | Kim, Hyun Joon | - |
dc.identifier.doi | 10.1080/09540960902768004 | - |
dc.identifier.scopusid | 2-s2.0-70449657598 | - |
dc.identifier.wosid | 000264832300007 | - |
dc.identifier.bibliographicCitation | PUBLIC MONEY & MANAGEMENT, v.29, no.2, pp.109 - 116 | - |
dc.relation.isPartOf | PUBLIC MONEY & MANAGEMENT | - |
dc.citation.title | PUBLIC MONEY & MANAGEMENT | - |
dc.citation.volume | 29 | - |
dc.citation.number | 2 | - |
dc.citation.startPage | 109 | - |
dc.citation.endPage | 116 | - |
dc.type.rims | ART | - |
dc.type.docType | Article | - |
dc.description.journalClass | 1 | - |
dc.description.journalRegisteredClass | scie | - |
dc.description.journalRegisteredClass | scopus | - |
dc.relation.journalResearchArea | Public Administration | - |
dc.relation.journalWebOfScienceCategory | Public Administration | - |
dc.subject.keywordPlus | TO-PAY | - |
dc.subject.keywordPlus | SATISFACTION | - |
dc.subject.keywordPlus | PERFORMANCE | - |
dc.subject.keywordPlus | MODEL | - |
dc.subject.keywordPlus | CUSTOMER | - |
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