테크노스트레스가 개인 생산성에 미치는 영향에 관한 연구 : 학습능력과 자기효능감의 매개효과를 중심으로

Abstract

In the digital transformation paradigm of the whole society, triggered by the development of information technology, ICT is utilized as a basic means of business activities and has an important impact on changes in the way of work. At the same time, changes in the work environment and corporate organizational form are accelerating due to unavoidable fluctuations in the external environment including COVID-19. The increase in stress among organizational members caused by these technology-based changes in the work environment has become another essential factor for companies to manage in order to boost performance. Prior studies on technostress have mainly focused on the cause of technostress along with the relationship between technostress and productivity. However, there is still a lack of research on the factors affecting the relationship between them, especially the influence relationship according to individual characteristics. Therefore, more approaches are needed to consider the use of many variables related to personal inclinations and characteristics. In this study, the effect of technostress on individual productivity was analyzed for members of corporate organizations who perform tasks using ICT technology. In particular, the structural influence relationship was analyzed between technostress, learning ability, self-efficacy, and individual productivity variables by confirming the mediating effects of learning ability and self-efficacy, which are individual characteristics of organizational members. As a result of the analysis, it was found that technology uncertainty and technology invasion had a negative (-) effect on an individual learning ability in the relationship between technostress and learning ability. In the relationship between technostress and self-efficacy, it was revealed that techno-complexity, techno-uncertainty, and techno-invasion had a negative (-) effect on self-efficacy. In addition, it was confirmed that self-efficacy had a significant mediating effect between individual productivity and technostress from techno-complexity, techno-uncertainty, and techno-invasion. This study has expanded previous studies on the relationship between productivity and technostress which is a dysfunction that occurs from the use of ICT. In particular, it was systematically identified through a more detailed analysis from the perspective of individual characteristics, that is, the mediating effect of self-efficacy. This has academic significance in that it provides a basis for research for a systematic approach to technostress felt by members and for preparation of countermeasures. From a practical point of view, it was confirmed that technostress caused by the rapid transition to a fast digital environment of companies using ICT reduces self-efficacy and ultimately decreases productivity. In particular, if an organization implements policies and systems that can continuously manage technostress arising from techno-complexity, techno-uncertainty, and techno-invasion, which have been identified as having a significant effect on self-efficacy, it is expected to increase individual productivity and ultimately improve organizational performance.