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프로세스 마이닝과 지식 그래프를 활용한 사용자 여정의 병목 현상 및 고객 이탈 분석 방법A method for analyzing bottlenecks and defections in user journey using process mining and knowledge graphs
- Alternative Title
- A method for analyzing bottlenecks and defections in user journey using process mining and knowledge graphs
- Authors
- Lee, Sangwon
- Issue Date
- 6-10월-2022
- Publisher
- 대한인간공학회
- Citation
- 대한인간공학회 추계학술대회
- Conference Name
- 대한인간공학회 추계학술대회
- Place
- KO
- Conference Date
- 2022-10-05
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