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Effects of Perceived Effects of Perceived Control on Customer Satisfaction with Complaint Handling ServicesEffects of Perceived Control on Customer Satisfaction with Complaint Handling Services
- Alternative Title
- Effects of Perceived Control on Customer Satisfaction with Complaint Handling Services
- Authors
- Lee, Jungki
- Keywords
- perceived control, customer satisfaction, complaint handling services
- Issue Date
- 18-12월-2017
- Publisher
- International Academy of Business and Economics
- Citation
- International Academy of Business and Economics 2017 Conference, pp.85
- Conference Name
- International Academy of Business and Economics 2017 Conference
- Place
- US
Las Vegas
- Conference Date
- 2017-12-17
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Related Researcher
- Lee, Jung ki
- 글로벌비즈니스대학 (융합경영학부 글로벌경영전공)