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A Behavioral Study of Service Recovery Process –focusing on the compensationA Behavioral Study of Service Recovery Process –focusing on the compensation
- Alternative Title
- A Behavioral Study of Service Recovery Process –focusing on the compensation
- Authors
- KIM, DAEKI
- Issue Date
- 3-11월-2015
- Publisher
- INFORMS
- Citation
- 2016 INFORMS Annual Meeting
- Conference Name
- 2016 INFORMS Annual Meeting
- Place
- US
Philadelphia
- Conference Date
- 2015-11-01
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