A bibliographic survey of business models, service relationships, and technology in electronic commerce

Abstract

Researchers in information systems field have studied e-commerce in various perspectives so far, but there is a lack of research with one holistic view. Therefore, the purpose of this paper is to explore the research trends of e-commerce through reviews of publications in prominent IS journals. We suggest a conceptual framework which contains the concepts of business models, service relationships and technology. In addition, we divide maturity of e-commerce research into three phases based on milestones of e-commerce evolution. Therefore, we categorize over 1000 e-commerce articles into three perspectives in three phases. We can figure out various issues raised by practitioners and suggested solutions by researchers at each phase. Based on the bibliographic survey in e-commerce, we suggest promising topics for future research.