서비스 연구의 체계적 문헌 조사 연구: 계량서지학과 키워드 네트워크 분석을 중심으로

Abstract

This study intended to investigate the issues and trends on service research up to date using a systematic literature review based on bibliometrics and keyword network analyses. Searching the Scopus database using author keywords, we extracted 2,032 papers published in premier business journals based on the recent five-year average impact factor. Using NetMiner, a network analysis tool, we analyzed not only author affiliations and co-author relationships but also the entire service research issues and trends by constructing a keyword network. We also examined detailed research topics and emerging trends by periods through component and centrality analyses. The significance of this study lies in providing the overall spectrum of service research up to date through a systematic literature review.