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Product-Service System and Firm Performance: The Mediating Role of Product and Process Technological Innovation

Authors
Hong, Yong-PyoKim, YoungJunCin, Beon Cheol
Issue Date
9월-2015
Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Keywords
firm performance; process innovation; product innovation; product-service system; servitization; technological innovation
Citation
EMERGING MARKETS FINANCE AND TRADE, v.51, no.5, pp.975 - 984
Indexed
SSCI
SCOPUS
Journal Title
EMERGING MARKETS FINANCE AND TRADE
Volume
51
Number
5
Start Page
975
End Page
984
URI
https://scholar.korea.ac.kr/handle/2021.sw.korea/92609
DOI
10.1080/1540496X.2015.1061388
ISSN
1540-496X
Abstract
In this study, we examine the effects of product-service system (PSS) practices on firm performance with the help of unique survey data obtained from one of the leading emerging countries. In particular, we explore the mechanisms that explain the link between PSS and firm performance. We propose that a firm's introduction of PSS is positively associated with the performance of that company in terms of product and process technological innovation. The findings show that PSS influences a firm's performance through process technological innovation at the company, not through product technological innovation. The results suggest that firms should focus more on developing a new business process or business system in order to leverage the power of PSS.
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