제품-서비스 시스템을 위한 핵심역량에 관한 연구

Abstract

Product-Service System(PSS) which enable convergence of product and service is one of the promising innovation system which fulfills the requirement of modern business market. The purpose of this study is to investigate the key factors of PSS business competency. This research suggests four key factors based on the previous research; partner relationship, customer relationship, organization&people and technology&process. According to the literature review, the partnership extends the capabilities of business and maximizes efficiency. The customer relationship helps building customer oriented business. The organization and people are critical points for developing business value. The technology&process are also one of factors which differentiate business. The proper understanding related to PSS will participates in the progress of PSS research and the success of practical PSS business. The analysis shows that customer relationship, technology&process factors satisfied the hypothesis for PSS competency. As the discussion for the analysis, under PSS business, the customer relationship helps understanding customer’s desire related to PSS and acknowledging the opportunities of PSS business. The technology&process are identified as strong motivators of modern PSS business and let PSS business overcome the limitations or conditions. Even though partner relationship and organization factors are not accepted in this research, the result needs to be considered elastically. In a practical point of view related to PSS business, this research also suggests that all factors need to be reviewed with the details about product&service, customer&market demand and business environment.