신규간호사와 프리셉터 간호사의 의사소통에 대한 내용분석

Abstract

Purpose: This study was done to explore communication between nurses during preceptorship. Methods: A qualitative study, using content analysis was conducted. Semistructured interviews were held with 10 nurses working in urban hospitals. Results: A total of 226 significant statements were selected from the data and classified into 4categories and 23 subcategories. Communication experiences of new nurses’ own performance were responses to reproach - acceptance and apology, and unresponsiveness due to feeling small and uncomfortable; responses to questions - misanswer; responses to directions - unconditional acceptance. Communication experiences of new nurses’ performance by nurse preceptors were kindness, stigmatization, talking behind one’s back, criticism and reproach, impolite words, and emotional expression. Communication experiences of nurse preceptors’s own performance were directives, sympathy, reproach, unkindness, authoritative strictness, and nonverbal expression:being cold, and lessening of tension. Communication experiences of nurse preceptors’ performance by new nurses were response to criticism - recognition and apology for mistakes, evasion of responsibility, and excuses; responses to explanations-active acceptance, and difficulty with communication due to lack of comprehension. Conclusion: These results provide deep understanding of nurses’ communication during preceptorship and should help in developing comprehensive education programs for preceptor nurses and new nurses.