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CTI를 이용한 콜센터 시스템 개발 : 대리운전 시스템Development of a Call Center System using CTI : A Proxy Driving System
- Other Titles
- Development of a Call Center System using CTI : A Proxy Driving System
- Issue Date
- 2007
- Publisher
- 대한산업공학회
- Keywords
- CTI (Computer Telephony Integration); Call Center; Proxy Driving System; CRM (Customer Relationship Management); CID (Caller Identify Display); CTI (Computer Telephony Integration); Call Center; Proxy Driving System; CRM (Customer Relationship Management); CID (Caller Identify Display)
- Citation
- 산업공학(IE interfaces), v.20, no.3, pp.309 - 314
- Indexed
- KCI
- Journal Title
- 산업공학(IE interfaces)
- Volume
- 20
- Number
- 3
- Start Page
- 309
- End Page
- 314
- ISSN
- 1225-0996
- Files in This Item
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