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Mining the voice of customers using text mining and interpretable machine learning: A case study of Delta Air Lines텍스트 마이닝 및 해석 가능한 머신 러닝을 사용한 고객의 소리 마이닝: Delta Air Lines의 사례 연구
- Alternative Title
- 텍스트 마이닝 및 해석 가능한 머신 러닝을 사용한 고객의 소리 마이닝: Delta Air Lines의 사례 연구
- Authors
- LEE, Hong Chul
- Keywords
- Voice of customers, Text mining, Interpretable machine learning
- Issue Date
- 14-1월-2022
- Publisher
- International Conference on Industrial Engineering and Applications (Europe)
- Citation
- 2022 The 9th International Conference on Industrial Engineering and Applications (Europe)
- Conference Name
- 2022 The 9th International Conference on Industrial Engineering and Applications (Europe)
- Place
- SP
- Conference Date
- 2022-01-12
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